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[Business Manners] Trivia Quiz Useful for Work

No matter what job you do, business etiquette is something everyone must remember.

However, unless you’re in a training program, there aren’t many chances to study etiquette properly.

So in this article, we’ll present trivia quizzes focused on business manners that are useful at work.

Even business etiquette that can be a hassle to memorize becomes easier to learn when it’s in quiz form! Some quizzes also include little bits of work-related history, so feel free to use them as conversation starters.

I hope this can be a small help to you in your working life.

[Business Manners] Trivia Quiz Useful for Work (21–30)

When a client asks me over the phone to pass a message to my boss, what is the correct way to respond?

When a client asks me over the phone to pass a message to my boss, what is the correct way to respond?
  1. Yes, I will inform ◯◯.
  2. Yes, I will let [name] know.
  3. Yes, I will let [name] know.
See the answer

Yes, I will let [name] know.

“Moshi-tsutaeru” is the humble form of “ii-tsutaeru” (to convey a message). When conveying a message from a superior party, such as a client, to your boss, it is appropriate to use the humble form. It is a more polite expression than “otsutae shimasu” or “tsutaete okimasu.”

Which person is it polite to have hang up the phone first?

Which person is it polite to have hang up the phone first?
  1. the side that made the call
  2. the receiving side
  3. the superior side
See the answer

the side that made the call

In business settings, it is generally considered proper etiquette for the caller to end the call. The person who answered cannot be sure whether the caller has covered everything they needed, so they may hesitate to hang up. This etiquette was established out of consideration to avoid putting the receiver in an awkward position.

In conclusion

We’ve explained the basics of business etiquette in a quiz format.

From exchanging business cards and bowing to handling phone calls—these are practices every working professional should know.

Each etiquette rule reflects a spirit of consideration for others.

By putting this knowledge into practice, you’ll deepen trust in your professional relationships.

Why not start incorporating these subtly from tomorrow?